Top Questions

Please update the date and time of your device. That should get things going for you.

Not to worry!! The batteries discharge over time to prevent damage to the player. Just plug it in for 30 minuets then hold down the power button for up to 10 seconds. You should be good to go!

Of course, if this doesn't work please reach out to us.

Amazon Music isn’t working!!

We know, something happened to the latest build of the app that our device ships with. No problem. You will need to first update the Campfire Play store. After you do that, just go and update the Amazon Music application. You should be good to go!!

You can get directions to updating the PlayStore here.

You can use any USB-C type charger. There are many available on Amazon and other websites. Target has several for around $15.

Any headphone with a 3.5mm jack will work with our player.

The Campfire Player comes with 1 screen protector, a USB-C charging cable, basic earphones and a hard plastic case.

Tell Me More about this 30 Day Issue

The short answer is because of licensing issues with the streaming companies. No matter the device or the service, they all want to confirm every 30 days to make sure your subscription is still active.

The longer answer is that you don't need to reconnect to WiFi to continue to listen to music that you own (ie. bought from iTunes, downloaded from somewhere else, or ripped from CD). After 30 days, these songs will continue to be able to play while the downloads "rented" from the streaming service will not.

Yes, as long as you download owned music to the device before camp you will be good to go!

Great question! A lot of them are. We are working closely with camps to overcome this hurdle on a camp by camp basis. If you don't know if your camp is going to do this, please reach out to us and we can let you know if they are on our list. You can also call your camp to find out and if they haven't heard of us yet, feel free to connect them to us to find out more.

Yes you can! Unfortunately, many camps are not holding visiting day this year. Because of this we encourage you to reach out to our camps to find out if they can provide a day of Wifi.

Are all streaming services basically the same?

Yes. You should know that you can upload your own music with Spotify. Amazon music no longer supports this feature. So the only offline music for Amazon you can use after 30 days is music you have purchased through the service.

Another thing we have noticed is that Spotify and Amazon seem more committed to the software on our platform, constantly updating and improving the software.

That's another great question. They are all a little different but basically the same. Each one has it's own benefits and so it mostly comes down to what you're used to. We have found that Spotify seems to be the easiest to use, but of course we have been using it for many years.

Shipping policy

We ship to to all 50 states. Please reach out if you need international shipping.

You are welcome to choose between free shipping which is 7-10 days or faster shipping for a small fee.

Returns and exchanges

Please email us at support@campfireplayer.com to set up a return.